Managing Grievances
in the Workplace

 

2-day course

Employees may have concerns, complaints, dissatisfaction or a feeling of injustice related to workplace relationships or the work environment. All of these issues need to be addressed by management.

This course ensures that you will have the knowledge to deal with the grievance process in a manner that is acceptable to both the employee and the employer, and that you will understand the hierarchical structure for presenting and settling workplace disputes.

Who should attend this course?

Line Managers

HR Professionals

Are there any prerequisites for attending this course?

There are no prerequisites for attending this course

Course Content and Outcomes

At the conclusion of this course the delegate should understand:

  • Definition of a grievance
  • Purpose of a grievance procedure
  • When a complaint is considered a formal grievance or misconduct
  • When to mediate and when to initiate a formal investigation
  • Basic principles to consider when resolving grievances
  • Rights of an aggrieved employee
  • Steps to resolve a grievance
  • Ensure better workplace relations
  • Initiation Flowchart Procedure for managing a grievance

Johannesburg:

Dates:
29-30 April

 

Time:

08h00 – 16h00

 

Venue:

21st Century Offices
12 Bolton Road (cnr. Sussex)
Saxonwold, 2132

Cape Town:

Dates:
1-2 April
27-28 October

 

Time:

08h30 – 16h30

 

Venue:

To be confirmed
(central southern suburbs)

Port Elizabeth:

Dates:
5-6 February
30 November-1st December

 

Time:

08h00 – 16h00

 

Venue:

To be confirmed
(subject to number of delegates)

Durban:

Dates:
6-7 February

 

Time:

08h00 – 16h00

 

Venue:

To be confirmed
(subject to number of delegates)

2-day Public Course Rate

R 8 900.00 
(per delegate, excluding VAT)

 

Public Course Package Rates

If you – or any company employees – would like to attend more than one public training course, or more than one person from your company would like to attend any of the courses, we highly recommend purchasing one of our packages.

  • Structured according to the number of delegate days
  • Discounts of up to 30%
  • Valid for a year
  • Specific to the company (not to the delegate) so can be used:
    • by any number of employees
    • in any combination
    • for any course/s

 

If you would like to purchase a package,
please fill out the booking form

 

In-house Rates