PLEASE NOTE: In this time of Covid-19 we will be offering this course either face-to-face or online via Zoom

21st Century in collaboration with Cultural Intelligence Africa

Diversity, Equity and Inclusion:
Managing Bias

1-day course

Using the Cultural Intelligence (CQ®) framework, Managing Bias draws upon research-based findings to provide strategies for disrupting bias in individual lives and organisations. Participants improve their self-awareness and develop the first steps for relating and working with cultural intelligence.

What is CQ®?

Cultural Intelligence, or CQ®, is a globally recognised way of assessing and improving effectiveness in culturally diverse situations. It is rooted in rigorous, academic research conducted across more than 100 countries and it is being used by leading companies, universities, and governments around the world. CQ®, is the foundation and strategic link to diversity, equity and inclusion (DEI).

In culturally diverse situations, CQ® predicts:

  • Personal adjustment and adaptability
  • Judgment and decision-making
  • Negotiation effectiveness
  • Trust, idea-sharing, and innovation
  • Leadership effectiveness
  • Profitability and cost-savings

Who is this course aimed at?

The workshop is for individuals and organisations seeking to leverage diversity, improve equity and make their organisations feel more inclusive. This program will benefit anyone who interacts with different cultures, whether multinational, generational, ethnic or even organisational cultures within a workplace.

Workshop objectives

This course will help participants apply research-based solutions for improving self-awareness and culturally intelligent strategies to make sure they do not act on biases. The overall objective is to learn how to manage bias in interpersonal and organisational interactions.

Workshop Learning Outcomes

  • Understand why bias matters
  • Recognise sources of explicit and implicit bias
  • Identify systemic bias in our organisations/institutions
  • Practice culturally intelligent strategies to disrupt bias

You will receive:

  • CQ® Your Bias participant guide,
  • Digital copy of Expand Your Borders, written by Dr. David Livermore.

Public Workshop dates

  • 30 September
  • 21 October
  • 18 November
  • 09 December

Please fill in the form below to register for this workshop.

Online Workshop

Please contact our Training Manager (contact details below)  if you would prefer to do this workshop online.

Venue and Time

21st Century Office
12 Bolton Road, Rosebank, Johannesburg, 2132

Workshops will take place between 09h00 and 17h00.

1-day Public Course Rate

R 5 250.00
(per delegate, excluding VAT)

Public Course Package Rates

If you – or any company employees – would like to attend more than one public training course, or more than one person from your company would like to attend any of the courses, we highly recommend purchasing one of our packages.

  • Structured according to the number of delegate days
  • Discounts of up to 30%
  • Valid for a year
  • Specific to the company (not to the delegate) so can be used:
    • by any number of employees
    • in any combination
    • for any course/s

If you would like to purchase a package, please fill out the booking form

In-house Rates

for between 5 and 10 delegates*,
a flat daily rate

R 19 950.00

+ a daily fee for each
additional delegate

R 1 750.00

We can tailor-make this course, or customise any combination of courses to suit your organisation’s needs.

If you would like to run this course in-house at your company, please contact us and will will get back to you ASAP.

* Please note that we need a minimum of 5 delegates in order to run this course.

Contact us

Please familiarise yourself with the TERMS & CONDITIONS before booking

Terms & Conditions

Regional Contact Details

Head Office:

Sharlene Herandien
Training Manager, Johannesburg & Gauteng


Eastern Cape & KwaZulu Natal:

Penny Petrou
General Manager, Eastern Cape & KZN

Eastern Cape & KZN

Western Cape & Northern Cape

Leanne Visser
Regional Manager, Western & Northern Cape region

Western & Northern Cape

BOOKING FORM: Courses & Packages

  • Section A: Company Information:

  • Please ensure that you fill in all the necessary requirements before submitting the form.

  • Section B: Delegate Information:

  • Section C: Purchasing Options:

  • Choose how you would like to pay. Fill in all the fields that are applicable, choosing AT LEAST ONE purchasing option.

  • Section D: Invoicing Information:

  • This section contains the details of the financial contact person within your company who would receive the invoice.

  • Section E: Signoff

  • This section must be signed off by a person in your company who has the authority to purchase this course/package/s.