Module 1: Building Trust as the Basis of Business

2 day in-house course





in conjunction with




The act of building trust is the cornerstone of doing business and the starting point of every change. Each business relationship is determined by whether the stakeholders can develop trust and form a strong, solid, flexible base for any form of business deal or arrangement.

Where organisations have become more of an interaction of alliances, networks and temporary configurations, personal relationships and rapport have become vitally important.

Who should attend this course?

All individuals in an organisation.

Are there any prerequisites for attending this course?



“Trust takes years to build, seconds to break, and forever to repair.”


Course Content and Outcomes

At the conclusion of this course the delegate should understand:

  • What trust is
  • An assessment of the level of trust in the delegate’s organisation
  • Guidelines to start building trust
  • How to build trust as a leader
  • How to build trust between colleagues
  • How to encourage trust through personal actions
  • The benefits of high levels of trust
  • The three principles of Trust
    • Treating adults as adults
    • Reducing power distance
    • Unfiltered transparency
  • A range of practices of varying difficulty which can be implemented in an organisation to enhance trust.


Modules in the Changemaker Programme


In-house Rate

for between 5 and 10 delegates*,
a flat daily rate

R 18 500.00


+ a daily fee for each additional delegate of

R 1 600.00


We can tailor-make this course, or customise any
combination of courses to suit your organisation’s needs. 


If you would like to run this course in-house at your company,
please contact us and will will get back to you ASAP. 


*  Please note that we need a minimum of 5 delegates in order to run this course.

Contact us




Head Office: 
Johannesburg & Gauteng

Sharlene Herandien
Training Manager

Cape Town, Western Cape & Northern Cape

Reone Kerr
General Manager, Western and Northern Cape region

Port Elizabeth & Eastern Cape
Durban & Kwazulu Natal

Penny Petrou
General Manager, Eastern Cape & KZN


Other 21st Century Courses

21st Century ED offers one and two-day courses that cover all areas of Remuneration and HR. Each course offers an in-depth investigation into a specific reward topic as well as a broad overview of how the topic intersects with other areas of Remuneration & HR.