Module 1: Building Trust as the Basis of Business

2 day in-house course





in conjunction with




The act of building trust is the cornerstone of doing business and the starting point of every change. Each business relationship is determined by whether the stakeholders can develop trust and form a strong, solid, flexible base for any form of business deal or arrangement.

Where organisations have become more of an interaction of alliances, networks and temporary configurations, personal relationships and rapport have become vitally important.

Who should attend this course?

All individuals in an organisation.

Are there any prerequisites for attending this course?



“Trust takes years to build, seconds to break, and forever to repair.”


Course Content and Outcomes

At the conclusion of this course the delegate should understand:

  • What trust is
  • An assessment of the level of trust in the delegate’s organisation
  • Guidelines to start building trust
  • How to build trust as a leader
  • How to build trust between colleagues
  • How to encourage trust through personal actions
  • The benefits of high levels of trust
  • The three principles of Trust
    • Treating adults as adults
    • Reducing power distance
    • Unfiltered transparency
  • A range of practices of varying difficulty which can be implemented in an organisation to enhance trust.


Modules in the Changemaker Programme