Managing Grievances in the Workplace

Employees may have concerns, complaints, dissatisfaction or a feeling of injustice related to workplace relationships or the work environment. All of these issues need to be addressed by management.

Who should attend this course?

Line Managers, Executives, IR Specialists, and HR Professionals.

Key Outcomes

At the conclusion of this course the delegate should understand:

• The definition of a grievance,

• The purpose of a grievance procedure,
• When a complaint is considered a formal grievance or misconduct,
• When to mediate and when to initiate a formal investigation,
• The basic principles to consider when resolving grievances,
• The rights of an aggrieved employee,
• Steps to resolve a grievance,
• How to ensure better workplace relations,
• The Initiation Flowchart Procedure for managing a grievance.

Are there any prerequisites for attending this course?

None.

Accreditation

This course is accredited by SABPP and CPD points will be awarded to delegates who complete the course.

In-house Training Rates

All our courses can be run In-house and can be customised to suit your organisation’s needs.

• 1-10 delegates: a flat daily rate of R26 775.00
• PLUS a daily fee for each additional delegate of R3 000.00

2026 Public Training Courses,
Rates and Booking

We run a select few of our most popular in-house courses as Public Courses during the year.

Please click on the table below for a larger view of the 2026 Public Course Dates.

• 1-day courses:
  R6900.00 ex. VAT per delegate;
• 2-day courses:
  R13 800.00 ex. VAT per delegate
• 3-day courses:
  R20 700.00 ex. VAT per delegate;
• 4-day courses:
  R27 600.00 ex. VAT per delegate
• 5-day courses:
  R34 500.00 ex. VAT per delegate

Please note that all public training courses require upfront payment by your organisation. If any delegate cannot attend, they may transfer their place on the course to any other person from the organisation. Terms & Conditions will be sent to you on booking.

If you are interested in any of our courses, or if you have any queries, please fill in the contact form or speak to one of our regional contacts for more information.

Contact Form