PLEASE NOTE: In this time of Covid-19 we will be offering courses either face-to-face, or online via Zoom
Managing Grievances
in the Workplace
2-day course
Employees may have concerns, complaints, dissatisfaction or a feeling of injustice related to workplace relationships or the work environment. All of these issues need to be addressed by management.
Why is this course important?
This course ensures that you will have the knowledge to deal with the grievance process in a manner that is acceptable to both the employee and the employer, and that you will understand the hierarchical structure for presenting and settling workplace disputes.
Who is this course aimed at?
Line Managers, HR Professionals.
Are there any prerequisites for attending this course?
None.
Course content and outcomes:
At the conclusion of this course the delegate should understand:
- The definition of a grievance,
- The purpose of a grievance procedure,
- When a complaint is considered a formal grievance or misconduct,
- When to mediate and when to initiate a formal investigation,
- The basic principles to consider when resolving grievances,
- The rights of an aggrieved employee,
- Steps to resolve a grievance,
- How to ensure better workplace relations,
- The Initiation Flowchart Procedure for managing a grievance.
Other training courses:
21st Century offers courses in all areas of Remuneration and HR.
2022 Course dates
3-4 August
11-12 October
The course content has been split into four Zoom modules – one in the morning and one in the afternoon of each of the two days:
Module 1 (first day):
09h00 – 12h00
Module 2 (first day):
13h00 – 16h00
Module 3 (second day):
09h00 – 12h00
Module 4 (second day):
13h00 – 16h00
In order to participate in the course, please fill in the BOOKING FORM below and we will get back to you with further details.
2-day Public Course Rate
R11 900.00
(per delegate, excluding VAT)
Public Course Package Rates
(please click the image below to
see a larger version)
If any company employees would like to attend more than one public training course, or more than one person from your company would like to attend any of the courses, we highly recommend purchasing one of our packages:
- Structured according to the number of delegate days,
- Discounts of up to 30%,
- Valid for one year from date of purchase,
- Specific to the company (rather than the delegate), so can be used by any number of employees, in any combination, for any course or courses.
If you would like to purchase a package, please fill out the BOOKING FORM.
In-house Rates
We need a minimum of 5 delegates in order to run this course in-house.
For between 5 and 10 delegates*,
a flat daily rate of
R 24 700.00
PLUS a daily fee for each additional delegate of
R 2 100.00
We can tailor-make this course, or customise any combination of courses to suit your organisation’s needs.
If you would like to run this course in-house at your company, please contact us and will will get back to you ASAP.
Booking: Courses & Packages
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