Remuneration and HR Training Courses

Diversity, Equity and Inclusion: Managing Bias

21st Century in collaboration with Cultural Intelligence Africa

in collaboration with

Cultural Intelligence Africa logo

1-day course

Drawing on the Cultural Intelligence (CQ) framework, CQ Africa’s Unconscious Bias training utilises research-based findings to facilitate the development and implementation of strategies that will disrupt bias in individual lives and organisations

Unconscious biases are social stereotypes about certain groups of people that are formed by individuals outside of their own conscious awareness.

Left unattended these biases hamper individuals’ and organisations’ capability to build inclusive environments where diversity and inclusion can thrive.

Who is this course aimed at?

The workshop is for individuals and organisations seeking to leverage diversity, improve equity and make their organisations feel more inclusive. This program will benefit anyone who interacts with different cultures, whether multinational, generational, ethnic or even organisational cultures within a workplace.

Workshop objectives

The overall objective is to learn how to manage bias in interpersonal and organisational interactions.

Following participation in the program individuals should be able to apply research-based solutions for improving self-awareness and begin to take the first steps towards developing culturally intelligent strategies to make sure they do not act on biases.

Workshop Learning Outcomes

  • Understand why bias matters;
  • Recognise sources of explicit and implicit bias;
  • Identify systemic bias in our organisations/institutions;
  • Practice culturally intelligent strategies to disrupt bias.

Workshop Agenda and Objectives


  • Understand workshop objectives and agenda;
  • Define ground rules for participation interaction.

Manage Bias with Cultural Intelligence: CQ Drive

  • Develop a deeper understanding of unconscious bias and ways CQ can help disrupt bias;
  • Know the three everyday influences proven to increase the application of bias;
  • Possess strategies for interrupting everyday influences.

See Unconscious Bias: CQ Knowledge

  • Understand the personal and organisational effect of covering
  • Define and recognise multiple types of bias, especially affinity and confirmation bias
  • Learn CQ strategies for reducing covering and responding effectively to microaggressions

Disrupt Biased Systems and Practices: CQ Strategy

  • Understand how bias affects organisational systems and practices;
  • Learn CQ strategies to manage bias across the employee lifecycle;
  • Learn five CQ strategies for managing decision-making bias;
  • Apply bias-busting CQ strategies to real-world scenarios.

Create an Action Plan: CQ Action

  • Commit to implementing several CQ strategies to manage bias;
  • Recognise managing bias as an ongoing process;
  • Develop a personal action plan to take effective action in managing and challenging bias.

R5 500.00
per delegate, excluding VAT

R3 500.00*
* excluding VAT, for the CQ Pro Assessment
(optional extra)

Public Workshop Dates

10 February
16 May
14 July
22 September
21 November

Please fill in the form below to register for this workshop.

Online Workshop

Please contact our Training Manager (contact details below)  if you would prefer to do this workshop online.

Venue and Time

21st Century Office
12 Bolton Road, Rosebank, Johannesburg, 2132

Workshops will take place between 09h00 and 17h00.

Regional Contacts

Head Office: Gauteng

Sharlene Herandien
Training Manager

Western Cape & Northern Cape

Leanne Visser
Regional Manager, Western and Northern Cape region

Eastern Cape & Kwazulu Natal

Penny Petrou
General Manager, Eastern Cape & KZN

BOOKING FORM: Courses & Packages

If you would like to attend this course, please fill out the form below.

  • Section A: Company Information:

  • Please ensure that you fill in all the necessary requirements before submitting the form.

  • Section B: Delegate Information:

    If you ticked 'yes', our Training Manager will get in touch with you to discuss the details.
  • Section C: Invoicing Information:

  • This section contains the details of the financial contact person within your company who would receive the invoice.

  • Section E: Signoff

  • This section must be signed off by a person in your company who has the authority to purchase this course/package/s.