Remuneration and HR Training Courses

Diversity, Equity and Inclusion: Leveraging Diversity

21C Ed logo

in collaboration with

Cultural Intelligence Africa logo

1-day course

Utilise extensive peer-reviewed research and globally recognised methods to build your personal cultural intelligence, connect more effectively across cultures, and improve personal and professional relationships

Course participants will learn about their own level of cultural intelligence and the four capabilities of CQ®: CQ Drive, CQ Knowledge, CQ Action, and CQ Strategy.

What is CQ®?

Cultural Intelligence, or CQ®, is a globally recognised way of assessing and improving effectiveness in culturally diverse situations. It is rooted in rigorous, academic research conducted across more than 100 countries and it is being used by leading companies, universities, and governments around the world. CQ®, is the foundation and strategic link to diversity, equity and inclusion (DEI).

In culturally diverse situations, CQ® predicts:

  • Personal adjustment and adaptability
  • Judgment and decision-making
  • Negotiation effectiveness
  • Trust, idea-sharing, and innovation
  • Leadership effectiveness
  • Profitability and cost-savings

Who is this course aimed at?

The workshop is for individuals and organisations seeking to leverage diversity, improve equity and make their organisations feel more inclusive. This program will benefit anyone who interacts with different cultures, whether multinational, generational, ethnic or even organisational cultures within a workplace.

Workshop objectives

This program will introduce participants to cultural intelligence and equip them with strategies for applying it to any multicultural context. The overall objective is to improve intercultural performance.

  • Which diversity matters most in the workplace?
  • What are the barriers to diversity?
  • What does a strategic approach to diversity look like?

Workshop Learning Outcomes

  • Self-awareness of how culture influences your interactions with others
  • Understanding how to develop and apply CQ in yourself and others
  • Effectiveness working with multicultural colleagues and customers

CQ Pro Assessment

The CQ Pro Assessment (optional extra*) measures your capability and effectiveness – as an individual – for working and relating across cultures and in diverse situations. The Feedback Report includes:- self-ratings & norms for the 4 CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action); self-ratings & norms for the 13 CQ sub-dimensions; and personal cultural value preferences.

Workshop Agenda

Culture Matters

  • Become familiar with facilitator, co-participants, and purpose of the workshop
  • Recognize the relevance of cultural intelligence
  • Be able to define “culture”

Mapping Cultural Diversity

  • Understand ten cultural value dimensions
  • Identify behaviors typically associated with each cultural value preference
  • Develop awareness of the cultural value preferences of self and others

What’s Your CQ? Overview

  • Develop an understanding of cultural intelligence
  • Recognize the importance of cultural intelligence as a key capability for intercultural effectiveness

What’s Your CQ Drive?

  • Understand the importance of CQ Drive for intercultural effectiveness
  • Reflect on CQ Drive scores and learn strategies for improvement
  • Know how to apply CQ Drive

What’s Your CQ Knowledge?

  • Understand the importance of CQ Knowledge for intercultural effectiveness
  • Reflect on CQ Knowledge scores and learn strategies for improvement
  • Know how to apply CQ Knowledge

What’s Your CQ Strategy?

  • Understand the importance of CQ Strategy for intercultural effectiveness
  • Reflect on CQ Strategy scores and strategies for improvement
  • Know how to apply CQ Strategy

What’s Your CQ Action?

  • Understand the importance of CQ Action for intercultural effectiveness
  • Reflect on CQ Action scores and strategies for improvement
  • Know how to apply CQ Action

Case Study

  • Apply knowledge about cultural values and CQ to a specific case study
  • Understand leading practices for effective, diverse teams

CQ Action Plan

  • Create an action plan for improving and applying CQ
  • Be motivated to develop CQ in self and others

R5 500.00
per delegate, excluding VAT

R3 500.00*
* excluding VAT, for the CQ Pro Assessment
(optional extra)

Public Workshop Dates

7 February
19 May
11 July
19 September
24 November

Please fill in the form below to register for this workshop.

Online Workshop

Please contact our Training Manager (contact details below)  if you would prefer to do this workshop online.

Venue and Time

21st Century Office
12 Bolton Road, Rosebank, Johannesburg, 2132

Workshops will take place between 09h00 and 17h00.

Regional Contacts

Head Office

Sharlene Herandien
Training Manager,
Johannesburg & Gauteng

Western Cape, Northern Cape & Coastal Regions

Leanne Visser
General Manager,
Western Cape & Northern Cape

BOOKING FORM: Courses & Packages

If you would like to attend this course, please fill out the form below.

  • Section A: Company Information:

  • Please ensure that you fill in all the necessary requirements before submitting the form.

  • Section B: Delegate Information:

    If you ticked 'yes', our Training Manager will get in touch with you to discuss the details.
  • Section C: Invoicing Information:

  • This section contains the details of the financial contact person within your company who would receive the invoice.

  • Section E: Signoff

  • This section must be signed off by a person in your company who has the authority to purchase this course/package/s.