Effective Engagement and Communication Skills for Employees

Key Outcomes

By the end of this course, HR professionals will be able to:

• Demonstrate clear and effective communication
  Apply verbal and non-verbal communication techniques to convey information accurately and confidently in workplace interactions.
• Listen actively to understand and respond appropriately
  Use active listening skills to clarify meaning, avoid misunderstandings, and build mutual respect with colleagues and clients.
• Adapt communication style to different audiences and situations
  Adjust tone, language, and approach to suit cultural, professional, and situational contexts.
• Engage constructively in team discussions and collaborative tasks
  Contribute ideas, give and receive feedback, and maintain positive professional relationships.
• Manage difficult conversations professionally
  Apply respectful and solution-focused approaches to resolve misunderstandings or conflict in the workplace.
• Use digital and written communication appropriately
  Write clear, concise, and professional emails, messages, and reports that support workplace efficiency and understanding.

Who should attend this course?

HR practitioners, executives, and employees.

Are there any prerequisites for attending this course?

No.

Accreditation

This course is not currently accredited.

In-house Training Rates

All our courses can be run In-house and can be customised to suit your organisation’s needs.

• 1-10 delegates: a flat daily rate of R26 775.00
• PLUS a daily fee for each additional delegate of R3 000.00

2026 Public Training Courses and Rates

We run a select few of our most popular in-house courses as Public Courses during the year.

Please click on the table below for a larger view of the 2026 Public Course Dates.

• 1-day courses:
  R6900.00 ex. VAT per delegate;
• 2-day courses:
  R13 800.00 ex. VAT per delegate
• 3-day courses:
  R20 700.00 ex. VAT per delegate;
• 4-day courses:
  R27 600.00 ex. VAT per delegate
• 5-day courses:
  R34 500.00 ex. VAT per delegate

Please note that all public training courses require upfront payment by your organisation. If any delegate cannot attend, they may transfer their place on the course to any other person from the organisation. Terms & Conditions will be sent to you on booking.

If you are interested in any of our courses, or if you have any queries, please fill in the contact form or speak to one of our regional contacts for more information.

Contact Form